Orders in which the standard shipping method has been chosen are shipped within 1-2 working days from receipt of the order. Standard shipping costs 4.90 euros for orders equal to or less than 49 euros and is free for orders over 49 euros.
Regardless of the shipping method chosen, there may be delays in the case of multiple product orders if the products are located in different warehouses. Orders with missing data (eg street number), incorrect or with cash on delivery are sent only after confirmation by phone or email. Cloè sas reserves the right to cancel these orders if the customer cannot be found.
TRACEABILITY OF SHIPMENTS
After shipment the customer will receive a confirmation email. Once you receive this email it will no longer be possible to change the order.
Cloe ‘sas entrusts most of the shipments to the GLS couriers. Exceptionally, it could entrust some shipments to the BRT courier, based on the destination location. The delivery time for shipments in Italy is 1-3 working days starting from the day of shipment, unless delays due to the courier. The timing for shipments abroad may vary depending on the destination country. The courier does not deliver by appointment and does not guarantee delivery at particular times or telephone contact before delivery. In the absence of the receiver at the delivery address, the courier will make a second delivery attempt after one working day. If the receiver is absent on the second attempt, the package will be stored at the courier’s office closest to the destination municipality. In this case, the shipment will remain there until the customer disposes of it, which may require a third and final delivery attempt, or collection at the courier’s office. In the event of non-availability, the package will return to the sender and can be sent back to the recipient only upon advance payment of the storage costs. If the shipment returned to the sender provided for payment on delivery, the eventual return may take place only upon advance payment of the entire amount of the order.
Cash on delivery requires a 4 euro surcharge.
Regardless of the payment method chosen, there may be an additional cost for orders containing particularly bulky products (for example, 1000 ml room perfumers or more), calculated on a case by case basis.
You can request shipping to foreign locations, with a variable cost depending on the destination country. Generally the cost varies from 8 to 15 euros for standard shipping with DPD courier. Some countries may be served only by one of the two couriers, in which case it will not be possible to choose the type of shipment. Flammable products such as perfumes can only be shipped to countries belonging to the European Union. All other types of products (eg accessories, jewelry, cosmetics) can also be sent to the rest of the world. The offer of free shipping for orders over 49 euros does not apply to foreign shipments. In the case of shipments destined for countries outside the European Union, customs duties may be required to be paid upon delivery to the addressee.